TERMS AND CONDITIONS
Definitions
In these Terms and Conditions:
“The Club” means Impact Fitness Montrose Ltd, Impact Fitness Stonehaven Ltd, and Impact Fitness Carnoustie Ltd.
“Member” means the person who has entered into this agreement.
“Membership” means the membership and access rights granted under this agreement.
1. Membership Types and Renewal
Rolling Memberships: Memberships with a 3-month minimum term will automatically continue on a rolling monthly basis after the initial term. These memberships require one month’s written notice to cancel, as outlined in Section 3.
Fixed-Term Memberships: Memberships such as day passes, 2-week passes, or 1-month trials are fixed-term agreements. These expire automatically at the end of their specified duration and do not auto-renew. No cancellation notice is required for these as they terminate automatically.
2. Cooling-Off Period
If you sign up for your membership online or via distance communication (e.g., telephone), you have a statutory right to cancel this agreement within 14 days of the date of sign-up without giving any reason. If you use the Club during this 14-day period, we may deduct the value of each visit from any refund due, based on the Club’s standard day-pass rate at the time of use.
3. Cancelling Your Membership
To cancel a Rolling Membership, you must email admin@impactgym.co.uk. Cancellations cannot be made in person, by social media, or by any other method. Your email must include your full name, the location you attend, and your membership type. One month’s notice is required; for example, if you cancel during June, your membership will continue through July and end after the July payment has been taken. Cancellation notice is only valid once received by email. Fixed-Term Memberships cannot be cancelled for a refund once they have commenced.
4. Membership Freeze Policy
Members may freeze their Rolling Membership once for up to 1 month only where there is a genuine injury that prevents training. Evidence may be requested, such as a doctor’s note. Freezes are not available for any other reason, nor are they available for Fixed-Term Memberships.
5. Gym Member Code of Conduct
At the Club, we are committed to providing a safe, inclusive, and respectful environment.
a. Professionalism: Members must treat staff and other members with courtesy. Inappropriate questioning of staff regarding internal business decisions or management policies is prohibited.
b. Feedback: Please direct concerns regarding operations in writing to admin@impactgym.co.uk
c. Behaviour: Hostile behaviour or public criticism of the Club in a manner that creates a disruptive or hostile environment will not be tolerated.
d. Etiquette: Wipe down equipment after use, re-rack all weights, and during busy periods, please limit use of cardio equipment to 45 minutes if others are waiting.
e. Safety/Hygiene: Wear appropriate workout attire and clean, closed-toe shoes. Drugs, vapes, and alcohol are prohibited.
f. Privacy: Do not film or photograph others without their explicit permission.
g. Enforcement: Breach of these rules may result in a formal warning, suspension, or permanent revocation of access.
6. Use of Facilities and Changes
Membership allows use of the Club during advertised opening hours. The Club may occasionally close for maintenance or staff training. We will provide reasonable notice of such closures where possible. If we make a material change to our facilities or services that significantly impacts your membership, we will notify you, and you may be entitled to cancel your membership if the change is to your detriment.
7. Price Changes
The Club may increase membership fees at any time. We will provide at least 30 days’ written notice of any price increase for Rolling Memberships. Price changes do not apply to Fixed-Term Memberships already purchased.
8. Limitation of Liability
The Club will not be liable for any loss, damage, or theft of personal property unless caused by the Club’s negligence. The Club will not exclude or limit liability for death or personal injury caused by negligence. If you are unsure how to use any equipment, you should ask a member of staff for assistance where available. Staff will provide help where reasonably possible, but they may not always have the specialist knowledge to give detailed instruction on every piece of equipment. Members remain responsible for ensuring they use all equipment safely and within their own limits.
9. Physical Condition of the Member
Members must ensure they are physically capable of exercise. If you have any medical condition, you should consult a doctor before exercising. It is your responsibility to inform the Club of any changes to your medical information.
10. Inductions
The Club uses a PAR-Q (Physical Activity Readiness Questionnaire) to assess each member’s readiness to train safely. If a member indicates on the PAR-Q that they require an induction, they must not use the Club’s facilities until an induction has been completed. It is the member’s responsibility to advise the Club of their availability so that an induction can be arranged. Any use of the facilities before a required induction has been completed is a breach of Club rules and is done at the member’s own risk. The Club will not be responsible for any injury, loss, or damage arising from a member’s failure to follow this rule, except where caused by the Club’s negligence.
11. Data Protection and GDPR
The Club processes personal data in accordance with UK data protection laws to manage your membership and provide services. You have rights to access, correct, or request deletion of your data. Please refer to our Privacy Policy for details.
12. CCTV Notice
CCTV is in operation for the safety of members and staff and for the prevention of crime. Images are stored securely.
13. Force Majeure
The Club is not responsible for failure to perform obligations due to events outside its reasonable control (e.g., fire, flood, power failure, government action). In such events, the Club may suspend services or close temporarily.
14. General
Entire Agreement: These terms constitute the entire agreement between the Club and the Member.
Severability: If any provision of these terms is found to be invalid, the remaining provisions shall remain in full force.
Notices: Formal notice to the Club must be sent to admin@impactgym.co.uk
Assignment: Membership is non-transferable.
Termination: The Club may refuse, suspend, or terminate membership where a member breaches these terms or behaves in a way that risks the safety or welfare of others.